Gwendolyn G. Osborne
Summary:
As an experienced retailer, I would like to utilize my interpersonal and excellent communication skills in selling, marketing, and merchandising products for your company. This would lead to publicity for the quality products of the company. Seeking a position in retail where my proven ability in sales, management, inventory control, increased profitability performance, display organization, and customer interface will allow me to hit the ground running with your company.
Key Skills:
· Excellent customer service/interface
· Setup displays for merchandise sales
· Supervision of 5 employees
· Excellent communication skills
· Proven ability to train employees
· Responsible for opening and closing the store
Professional Experience:
Kitchen Collection Monroe, Ohio 2010-Present
Assistant Manager
· Provides customer service by greeting and assisting customers, and responding to customer inquiries and complaints
· Directs and supervises 5 employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
· Monitors sales activities to ensure that customers receive satisfactory service and quality goods
· Stocks inventory and reorders as needed
· Instructs staff on how to handle difficult and complicated sales
· Trains and evaluates personnel in sales or marketing establishments, promoting or reporting disciplinary action as needed
· Assigns employees to specific duties, make bank deposits, document store sales, and ensures cash registers are balanced
· Examines merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
· Maintains knowledge of current sales and promotions, policies regarding payment and exchanges,
· Processes merchandise returns and exchanges security practices
· Greets customers entering establishments
Supplier Inspection Services Dayton, Ohio 2008-2010
Quality Control Inspector
· Discard or reject products, materials, or equipment not meeting specifications
· Contracted through various companies to evaluate, plan, and implement quality control in assurance of quality parts being produced
· Inspect, test, or measure materials, products, installations, or work for conformance to specifications
· Notify supervisors and other personnel of production problems, and assist in identifying and correcting these problems
· Discuss inspection results with those responsible for products, and recommend necessary corrective actions
· Record inspection or test data, such as weights, temperatures, grades, or moisture content, and quantities inspected or graded
· Analyze test data, making computations as necessary, to determine test results
· Complete documentation needed to support testing procedures including data capture forms, equipment logbooks, or inventory forms
Target Middletown, Ohio 2002-2005
Sales Associate
· Greet customers and ascertain what each customer wants or needs
· Describe merchandise and explain use, operation, and care of merchandise to customers
· Recommend, select, and help locate or obtain merchandise based on customer needs and desires
· Compute sales prices, total purchases and receive and process cash or credit payment
· Answer questions regarding the store and its merchandise
· Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Kroger Middletown, Ohio 2001-2002
Stock Clerk
· Answer customers' questions about merchandise
· Take inventory or examine merchandise to identify items to be reordered or replenished
· Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
· Clean display cases, shelves, and aisles
· Compare merchandise invoices to items actually received
Ames Middletown, Ohio 2000-2000
Sales Associate
· Assist customers by providing information and resolving their complaints
· Answer customers' questions, and provide information on procedures or policies
· Stock shelves, and mark prices on shelves and items
Education: Central State University
Wilberforce, Ohio
Bachelor of Science Degree in Psychology
Summary:
As an experienced retailer, I would like to utilize my interpersonal and excellent communication skills in selling, marketing, and merchandising products for your company. This would lead to publicity for the quality products of the company. Seeking a position in retail where my proven ability in sales, management, inventory control, increased profitability performance, display organization, and customer interface will allow me to hit the ground running with your company.
Key Skills:
· Excellent customer service/interface
· Setup displays for merchandise sales
· Supervision of 5 employees
· Excellent communication skills
· Proven ability to train employees
· Responsible for opening and closing the store
Professional Experience:
Kitchen Collection Monroe, Ohio 2010-Present
Assistant Manager
· Provides customer service by greeting and assisting customers, and responding to customer inquiries and complaints
· Directs and supervises 5 employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
· Monitors sales activities to ensure that customers receive satisfactory service and quality goods
· Stocks inventory and reorders as needed
· Instructs staff on how to handle difficult and complicated sales
· Trains and evaluates personnel in sales or marketing establishments, promoting or reporting disciplinary action as needed
· Assigns employees to specific duties, make bank deposits, document store sales, and ensures cash registers are balanced
· Examines merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
· Maintains knowledge of current sales and promotions, policies regarding payment and exchanges,
· Processes merchandise returns and exchanges security practices
· Greets customers entering establishments
Supplier Inspection Services Dayton, Ohio 2008-2010
Quality Control Inspector
· Discard or reject products, materials, or equipment not meeting specifications
· Contracted through various companies to evaluate, plan, and implement quality control in assurance of quality parts being produced
· Inspect, test, or measure materials, products, installations, or work for conformance to specifications
· Notify supervisors and other personnel of production problems, and assist in identifying and correcting these problems
· Discuss inspection results with those responsible for products, and recommend necessary corrective actions
· Record inspection or test data, such as weights, temperatures, grades, or moisture content, and quantities inspected or graded
· Analyze test data, making computations as necessary, to determine test results
· Complete documentation needed to support testing procedures including data capture forms, equipment logbooks, or inventory forms
Target Middletown, Ohio 2002-2005
Sales Associate
· Greet customers and ascertain what each customer wants or needs
· Describe merchandise and explain use, operation, and care of merchandise to customers
· Recommend, select, and help locate or obtain merchandise based on customer needs and desires
· Compute sales prices, total purchases and receive and process cash or credit payment
· Answer questions regarding the store and its merchandise
· Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Kroger Middletown, Ohio 2001-2002
Stock Clerk
· Answer customers' questions about merchandise
· Take inventory or examine merchandise to identify items to be reordered or replenished
· Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
· Clean display cases, shelves, and aisles
· Compare merchandise invoices to items actually received
Ames Middletown, Ohio 2000-2000
Sales Associate
· Assist customers by providing information and resolving their complaints
· Answer customers' questions, and provide information on procedures or policies
· Stock shelves, and mark prices on shelves and items
Education: Central State University
Wilberforce, Ohio
Bachelor of Science Degree in Psychology